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Terms & Conditions
Damaged Shipments:
We try our best to prevent damage to all packages during transit by packing each order carefully. Unfortunately, there will be the occasional damaged shipment. In this case, please hold onto all of the packaging and contact us immediately. Carefully describe the condition of the packaging material and the ordered items. We will inspect the damage items and try our best to replace the damaged items for you as soon as possible.
Undeliverable or Refused Shipments:
Packages will be shipped back to us if the customer either refuses the package, is not available for several days for delivery, or if the address entered is either incorrect or incomplete. In this case, the customer will be responsible for all shipping charges. Customers will be subject to a 20% restocking fee before they are credited back for the items. Once the order is shipped, it may not be refused due to delays in shipping or order processing.
Return Policy:
Before you return a product to us, you must first contact us at sales@sunliz.com to receive a Returned Merchandise Authorization (RMA) number which must be written clearly on the outside of the box that your order is returned in. Please make sure to contact us before you ship anything back.
**Note – All returns for non-defective items may be charged a 20% restocking fee**
In order for us to authorize a return, it must meet the following requirements:
a) All products must be in their original packaging material
b) Returns must be requested within the first 7 days after received.
All non-defective returns must be in new, resalable condition (at our discretion) and packaging intact. A 20% restocking fee will be charged for all non-defective returns and a larger restocking fee may be charged if the returned merchandise is not resalable (for example; a tamper-proof seal is broken, the packaging is damaged and etc.) Customers are responsible for all shipping charges on non-defective returns.
Packages refused by the customer will be restocked with a 20% fee deducted from the refund. In addition, any postage due or brokerage fees associated with recovering a refused package will be deducted from the refund.
Authorized returns will be processed within 7 business days of when they are delivered ("business days" excludes weekends, holidays and the day the package is delivered). Unauthorized returns, refused packages and undeliverable packages can take up to 3 weeks to be processed and may be refused, returned to you at your expense, or restocked with a 20% restocking fee. If your return has not been processed within the specified time then please email sales@sunliz.com
Return Address (our appointed agent) :
Asiabestprice Network
Returns Department (online)
14 Jalan Damai Puspa 10, Alam Damai Cheras 56000 Kuala Lumpur, Malaysia.
Return Shipping instructions:
All returned items should be packed in the same manner as they were originally shipped to you. Please write your RMA number clearly on the outside of the shipping container (do not mark the product box) or on the shipping label.